FAQ's
✨ FREQUENTLY ASKED QUESTIONS
💎 ORDERING
Are your wigs made with human hair?
Yes. All wigs from The Pink Atelier Co. are crafted with 100% premium human hair, selected for quality, softness, and longevity.
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Do you offer pre-orders?
Yes. Some items are available for pre-order.
Pre-order items are made specifically for you and require additional processing time.
Estimated processing time for pre-orders will be listed on the product page.
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Can I cancel or change my order after placing it?
Once an order is placed, it cannot be canceled or modified. Please double-check all details before completing your purchase.
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💕 SHIPPING & PROCESSING
How long does processing take?
• In-stock items: 3–5 business days
• Pre-order items: 8-15 business days (as stated on the product page)
Processing time does not include shipping time.
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How long does shipping take?
Once shipped, orders typically arrive within 3-5 business days, depending on the shipping method selected at checkout.
You will receive tracking information once your order ships.
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Do you ship internationally?
Currently, we ship within the United States. International shipping options may be added in the future.
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✨ RETURNS & EXCHANGES
Do you accept returns or exchanges?
Due to the nature of our products and for hygiene reasons, all sales are final.
We do not accept returns, refunds, or exchanges.
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What if my order arrives damaged or incorrect?
If you receive the wrong item or your order arrives damaged, please contact us within 48 hours of delivery with clear photos.
We will review and resolve the issue promptly.
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💎 WIG DETAILS & CARE
Can the wigs be colored or styled?
Yes. Our wigs can be curled, straightened, and colored.
For best results and longevity, we recommend professional coloring and heat styling with proper protection.
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What lace type do you use?
We use ultra-thin transparent for a natural, seamless melt that blends effortlessly with the scalp.
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Do the wigs come pre-plucked or styled?
Our wigs feature a natural hairline with light pre-plucking.
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💕 MAINTENANCE
How long will my wig last?
With proper care, our wigs can last 12 months or longer. Longevity depends on wear frequency, maintenance, and styling habits.
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How should I care for my wig?
• Use sulfate-free products
• Avoid excessive heat
• Store properly when not in use
• Detangle gently
A full care guide is included with every order.
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✨ CONTACT & SUPPORT
How can I contact customer support?
For all inquiries, please email us at:
📧 pinkatelierco@gmail.com
Please allow 24–48 business hours for a response.
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💎 FINAL NOTE
By placing an order with The Pink Atelier Co., you agree to all policies listed above.